Prior to travel, groups must have paid in advance or have means of payment on the day of travel this can be by cash, card or a business cheque. We accept all major debit / credit cards. The group must submit one total payment at the Booking Office counter and, not pay as individuals. For simplicity a single group ticket will cover all passengers. We can provide individual tickets for groups if requested.
In the run up to your visit, a member of our booking office staff will be in contact in order to establish approximate numbers in the group. We know numbers can change at relatively short notice and will only charge you for the number of passengers who travel.
For accessibility information please see our Access Statement
To book a group please contact our main Aberystwyth Booking Office on 01970 625819. One of our team will be able to assist.
Information for coach drivers and couriers
Finding the railway is easy. Follow the brown tourism signs with train symbols.
At Aberystwyth, avoid signs for the mainline railway station as this is separate to us.
On arrival at Aberystwyth , coaches can use our dedicated car park in Park Avenue, SY23 1PG. Coaches can remain parked there after unloading and there is no charge to use this facility. There is additional parking nearby in the Ceredigion Council operated Coach Park on Boulevard St Brieuc however a charge may apply.
On arrival at Devil’s Bridge , SY23 3JL, we recommend coaches reverse into the station yard where you can unload your passengers. Whilst a small charge applies for cars, there is no charge for coaches to park.
Arrival – We advise all parties to arrive no later than 30 minutes before train departure time. Organisers/couriers should obtain their group ticket before boarding the train and railway staff will direct passengers to the reserved seats. These will be indicated by a reservation board on the side of the carriage. The party must have made payment before the train departs unless otherwise agreed beforehand with the railway.
Both Aberystwyth and Devil’s Bridge stations have shops stocking a range of souvenirs, books and gifts including our popular postcards (and stamps), fridge magnets and tea towels. Aberystwyth shop carries a small range of sandwiches and confectionery including Welsh Cakes and Bara Brith. Refreshments can be arranged at prior notice. Please contact the booking office for details.
The Two Hoots Tea Room at Devil’s Bridge station is independent from the railway. It serves a range of drinks, snacks and light refreshments. They can provide a set luncheon or buffet option with prior notice.
We have toilet facilities at both Aberystwyth and Devil’s Bridge stations however there are no on-board lavatories in our carriages.
On board welcome and bespoke tours
We can provide an on train welcome for your group once everyone is aboard and the train is always waved off by our Booking Office staff. Specialist tours including visits to our engineering workshop and bespoke tours including hosted groups with a on train guide are available. Please contact the Booking Office for a quote.
Facilities for drivers
The railway offers complimentary travel for coach drivers and tour managers / couriers. Drivers are welcome to a hot drink on arrival.
Changes to service
The railway will do all it can to ensure that the trains run as advertised. On rare occasions, steam locomotives may be replaced by diesel locomotives and train timings adjusted. Our line controller will liaise with group organisers to ensure they are kept informed of the circumstances.